1. Privacy Policy Overview
Lightning Exteriors respects your privacy. This Privacy Policy explains how we may collect and use information from website visitors, customers, leads, and individuals who contact us about roofing or exterior services.
By using our website, submitting a form, requesting an inspection, calling us, emailing us, or otherwise communicating with Lightning Exteriors, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect information that you voluntarily provide when you fill out a form, request an inspection, request an estimate, apply for financing through a third-party provider, contact us, or communicate with our team.
- Name and contact information, such as phone number, email address, and mailing address.
- Property or project address.
- Service interest, such as roofing, siding, gutters, attic insulation, insurance claims, or financing.
- Project details, notes, photos, or information you provide about your property.
- Communication records, such as calls, emails, text messages, form submissions, and appointment details.
- Website usage data, such as pages visited, device type, browser type, approximate location, and referral source.
3. How We Use Information
Lightning Exteriors may use collected information to respond to your requests, provide services, schedule inspections, prepare estimates, communicate about projects, and improve our website and customer experience.
- To contact you about your roofing or exterior service request.
- To schedule inspections, appointments, estimates, or follow-up communication.
- To provide project updates and customer support.
- To assist with insurance claim-related communication when requested.
- To send service-related text messages, emails, or phone calls.
- To improve our website, marketing, forms, and customer service process.
- To comply with legal, regulatory, security, or operational requirements.
4. Website Forms & Lead Information
When you submit a form on our website, the information you provide may be used to contact you about your request. Form submissions may be processed through website platforms, CRM systems, automation tools, or other service providers used by Lightning Exteriors.
5. SMS & Communication Consent
By providing your phone number and submitting a form, you authorize Lightning Exteriors to contact you about your roofing or exterior service request. Communications may include phone calls, emails, and non-marketing text messages related to appointment updates, inspection scheduling, project communication, estimates, and follow-up messages.
Message frequency varies. Message and data rates may apply. Text HELP for assistance. Reply STOP to opt out of SMS messages at any time.
6. How Information May Be Shared
Lightning Exteriors does not sell your personal information. We may share information only when necessary to operate our business, provide services, communicate with you, or comply with applicable obligations.
- With service providers that help operate our website, CRM, forms, scheduling, communications, analytics, or business systems.
- With subcontractors, suppliers, or project-related partners when needed to evaluate or complete your requested service.
- With financing providers if you choose to apply for financing through a third-party platform.
- With insurance-related parties when you request claim support or authorize communication related to your project.
- When required by law, legal process, security needs, or to protect rights, safety, or property.
7. Cookies, Analytics & Tracking
Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, measure performance, improve user experience, and support advertising or marketing efforts.
These tools may collect information such as IP address, browser type, device information, pages viewed, time on site, referral source, and general interaction behavior.
8. Data Security
Lightning Exteriors takes reasonable steps to protect information submitted through our website and business systems. However, no website, internet transmission, CRM, email, or storage system can be guaranteed to be completely secure.
You are responsible for using caution when sharing information online and for ensuring that any information you provide is accurate and appropriate for your request.
9. Data Retention
We may retain personal information for as long as reasonably necessary to respond to your request, provide services, maintain records, comply with legal obligations, resolve disputes, support business operations, or improve customer experience.
Retention periods may vary depending on the type of information, service relationship, business need, and applicable legal or operational requirements.
10. Your Choices & Rights
You may contact Lightning Exteriors to request updates, corrections, or deletion of certain personal information, subject to legal, operational, and recordkeeping requirements.
- You may opt out of SMS messages by replying STOP.
- You may request help with SMS messages by replying HELP.
- You may unsubscribe from marketing emails when an unsubscribe option is provided.
- You may contact us directly with privacy-related questions or requests.
11. Third-Party Websites
Our website may include links to third-party websites, including financing platforms, review sites, map tools, embedded forms, social media platforms, or other external services.
Lightning Exteriors is not responsible for the privacy practices, policies, availability, security, or content of third-party websites. Please review the privacy policies of any third-party websites you visit.
12. Children’s Privacy
Our website and services are intended for adults and property owners or authorized representatives. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through our website, please contact us so we can review and address the matter.
13. Terms and Conditions
Your use of this website may also be governed by our Terms and Conditions. Please review those terms for additional information about website use, services, scheduling, communications, financing, insurance claim support, and limitations.
14. Changes to This Privacy Policy
Lightning Exteriors may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date shown on this page.
Continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.
15. Contact Information
For questions about this Privacy Policy or how your information is handled, please contact Lightning Exteriors using the information below.
- Phone: 888-899-4245
- Email: [email protected]
- Address: 333 N Spruce St Ste 3, Valley, NE 68064, United States